Email & Microsoft 365
Sign In to Webmail
Find the correct webmail sign-in for Microsoft 365 or another email product, and troubleshoot access without confusing account passwords.
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Email & Microsoft 365
34 articles · Including legacy email
Email & Microsoft 365
Compare Professional Email and Microsoft 365 Email Plans
Compare email products by mailbox storage, included apps and setup needs using current plan details rather than legacy email tables.
Read help articleEmail & Microsoft 365
I Can’t Receive or Send Emails
Diagnose email delivery problems by checking webmail, the affected users, bounce messages and authoritative DNS records.
Read help articleEmail & Microsoft 365
Get started! Set Up My Microsoft 365 Account
Set up Microsoft 365 email with a domain, mailboxes, provider-supplied DNS records, sign-in checks and device setup.
Read help articleLEGACY WORKSPACE EMAIL
Server and Port Settings for Workspace Email
Server and port settings can help with email set up on email clients on mobile and desktop devices. You can find your server and port…
Read help articleLEGACY WORKSPACE EMAIL
Connect Webmail and Online Storage Accounts
You can connect your workspace webmail and online storage accounts. This lets you switch between the applications using the header tabs labeled Email and Files, while in webmail.…
Read help articleLEGACY WORKSPACE EMAIL
Troubleshooting Apple Mail
If you’re having trouble with receiving or sending your Workspace email, using Apple Mail on Mac, see below for some helpful troubleshooting steps. If you need…
Read help articleLEGACY WORKSPACE EMAIL
Troubleshoot Workspace Email Setup on Android
Use the following information to troubleshoot common issues when setting up email on an Android device. In the meantime, you can always use our Mobile…
Read help articleLEGACY WORKSPACE EMAIL
Troubleshoot Workspace Email Setup on iPhone
Use the following information to troubleshoot common issues when setting up email on an iPhone or iPad. Have an important email to send? Use our…
Read help articleLEGACY WORKSPACE EMAIL
What if I Can’t Get Outlook to Work with Workspace Email?
You can use Microsoft Outlook® to compose, receive, and send email messages, but our secure servers process the actual messages. The message (relay) allotment for…
Read help articleLEGACY WORKSPACE EMAIL
What Does Pending Verification Mean?
To ensure our email services aren't being used to traffic spam-related advertisements, we need to perform basic audits of the email accounts when they are…
Read help articleLEGACY WORKSPACE EMAIL
What Does My Email Bounce-back Mean?
When a mail server can't send or deliver an email, it generates a bounceback message that describes what happened, including the reason it failed. If…
Read help articleLEGACY WORKSPACE EMAIL
Set Up My Workspace Email Domain with Microsoft 365
When you set up Microsoft 365 from inCloud Server Hosting on a domain that already uses Workspace Email, you need to switch your account from…
Read help articleLEGACY WORKSPACE EMAIL
Back-Up My Email, Messages, or Contact Data
Backing up your data is a great proactive step you can take to ensure that you won't lose everything in any catastrophic or unforeseen event.…
Read help articleLEGACY WORKSPACE EMAIL
Create a Backup File to Export My Email Account Info
Creating an Outlook backup file allows you to save and export email messages, contacts and calendar info. You’ll be able to import your backup to…
Read help articleLEGACY WORKSPACE EMAIL
Save and Export Emails Using Thunderbird
There's a free way to export emails using Thunderbird on Mac or Windows. Then you can add your email account and save the emails from…
Read help articleLEGACY WORKSPACE EMAIL
Free Workspace Email is No Longer Supported
Why is inCloud Server Hosting no longer offering free Workspace Email? How do I keep my email account? We’re standardizing our email platforms to a…
Read help articleLEGACY WORKSPACE EMAIL
Downgrade My Email Account Plan
If you find you need less storage space or email addresses, you can downgrade your email service. Go to your inCloud Server Hosting product page.Scroll down…
Read help articleLooking for older Workspace Email instructions?
Legacy email articles are retained for customers who need that specific product. They use different settings from Microsoft 365.
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