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What can we help you with?
Frequently Asked Questions
Until we get back to you, take a look at some FAQs we’ve gotten from our customers.
What is your refund policy?
How do I get access to your knowledge base?
Next to your account on the top, there is a help section with all the articles surrounding all of our products. Search for the product and read articles tailored to getting you more out of each product you purchase with how-to’s and tips and tricks.
How do I request a refund?
The best and fastest way to request a refund is over the phone by calling inCloud Server Hosting support at (480)-624-2500
What kind of server reliability and uptime scores do you offer?
All of our servers have a 99.9% uptime guarantee.
Do you have a website builder?
Yes we offer a website builder with SEO tools, Paypal Buy now/Donate buttons as well as appointment scheduling with SMS/Email notifications. click here to visit the inDesign builder.
How do I search for a free domain name?
You can get a free Domain Name for 1 year from inCloud Server Hosting by checking out this free domain name page
Do you offer professional web design services?
Yes, we do offer professional web design services. Although you won’t be able to get a quote over the phone, you can send us a message through our professional services page and an inCloud agent will get back to you as soon as possible.
How do I get help with one of your products?
How do I search for a domain?
You can search for a valid domain in the search bar located on the home page or the search domains page. Click here for easy access to the search console.
How responsive is your customer service and tech support?
Our support times may vary depending on when you call in, however, we strive to have hold times below 5 minutes.