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inCloud Server Hosting

If you’re looking for imediate help on one of our products please call support at 1(844)-494-9067 .

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Have Questions before you buy?   Send us a message and we would be happy to answer all your questions

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Are you having trouble finding something a product or a service?    Let us help you out!

30 Days Free Hosting

 If you are a not for profit organization please send us a message to find out how you can get 30 days Free.

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We love to hear from our customers.

What can we help you with?

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Frequently Asked Questions

Until we get back to you, take a look at some FAQs we’ve gotten from our customers.

What is your refund policy?

You can request a full refund for annual plans within 30 days of purchase and within 48 hours of purchase for monthly plans.

How do I get access to your knowledge base?

Next to your account on the top, there is a help section with all the articles surrounding all of our products. Search for the product and read articles tailored to getting you more out of each product you purchase with how-to’s and tips and tricks.

How do I request a refund?

The best and fastest way to request a refund is over the phone by calling inCloud Server Hosting support at (480)-624-2500

What kind of server reliability and uptime scores do you offer?

All of our servers have a 99.9% uptime guarantee. 

Do you have a website builder?

Yes we offer a website builder with SEO tools, Paypal Buy now/Donate buttons as well as appointment scheduling with SMS/Email notifications. click here to visit the inDesign builder.

How do I search for a free domain name?

You can get a free Domain Name for 1 year from inCloud Server Hosting by checking out this free domain name page

Do you offer professional web design services?

Yes, we do offer professional web design services. Although you won’t be able to get a quote over the phone, you can send us a message through our professional services page and an inCloud agent will get back to you as soon as possible.

How do I get help with one of your products?

If you’re looking for imediate help on one of our products please call support at (480)-624-2500.

How do I search for a domain?

You can search for a valid domain in the search bar located on the home page or the search domains page. Click here for easy access to the search console.

What products do you offer?

We offer web hosting products from Shared Hosting, Business Hosting, VPS and Dedicated Sosting to Web Security and Backups as well as our famous inDesign Website Builder.

How responsive is your customer service and tech support?

Our support times may vary depending on when you call in, however, we strive to have hold times below 5 minutes.

Do you provide SSL?

Can I shop in other currencies

Yes inCloud allows you to shop in multiple currencies. At checkout you can choose your currency preferences, however, we display our prices in USD$. For Example if you use our free domain search you will find domain prices listed in USD, once in the checkout process, you will find currencies listed in the footer. Feel free to select your currency and payment options.

Do you offer website migration services?

Yes, we do offer a wordpress website migration tool included only in our wordpress plans.

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