What if I Can’t Get Outlook to Work with Workspace Email?

You can use Microsoft Outlook® to compose, receive, and send email messages, but our secure servers process the actual messages. The message (relay) allotment for our email accounts is 250 each day. However, you have the option to purchase more, in packs of 50, for an additional fee.

If you are unable to send and receive messages with Outlook, here are a few things you can check to troubleshoot the problem, before calling customer support.

Checking Your SMTP Relay Settings

Verifying Your Outlook Account Settings

Checking Your MX Records

Resetting Your MX Records

Checking Your Firewall/Antivirus Settings

 Note: With Workspace Webmail and SMTP, you are restricted to 100 email addresses (To, Cc, and Bcc) per email message, regardless of the number of SMTP relays you have per day. For more information, see Workspace Email account limitations.

 Note: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Outlook® is a registered trademark of Microsoft Corporation in the United States and/or other countries. All rights reserved.