Account & billing
Open My Product
Open an existing domain, hosting or email product from your customer account and find the right management dashboard.
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31 articles · Legacy email excluded
Account & billing
Contact inCloud Server Hosting Customer Support
Find InCloudServer sales guidance, customer account access and product support for existing hosting, domains and email.
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What is My Customer Number?
Your customer number is another way to confirm your identity when you call our Support team. You don't need your customer number to log in,…
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Change My Support PIN
Here's how to change your Support PIN, which identifies you as the owner of your account. If you need to call our Support team, we'll…
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inCloud Server Hosting Account Locked
If anyone tries to log in to a inCloud Server Hosting account and enters incorrect login information too many times, we'll lock that account and…
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I Forgot My Username
Follow these steps to see your inCloud Server Hosting username if you forgot it but still know your password.Required: If you have a inCloud Server Hosting…
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I Can’t Log In to My inCloud Server Hosting Account
If you're having problems logging in to your inCloud Server Hosting account, one of the following topics might help you: If you're sure your password…
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How We Use Your Data
(Return to Privacy Center) What information does inCloud Server Hosting collect about me? We collect basic information from you when you create an account, such…
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Privacy Center
You've got a name for yourself and your business, your website is online, and you're growing your dream. Now's the time to take charge of…
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Change My Credit Card Expiration Date or Billing Address
It's always a good idea to keep your credit card info up-to-date in your account. Here's how to change or update the card expiration date…
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Delete a Payment Method
You can delete payment methods in your account that you’re not currently using. Go to your inCloud Server Hosting Payment Methods page. You might be prompted to…
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Change My Subscription Payment Method
You can change the payment method for your subscriptions or products, such as switching from one credit card to another one. The process is the…
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Add a Payment Method to My inCloud Server Hosting Account
If you have a paid product or service, add a checking account, PayPal account, or credit, debit, and prepaid cards to use as payment methods…
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Troubleshoot: Two-Step Verification
If you're using two-step verification (2SV) and aren't receiving the codes, or you're getting an error message, look in this list for solutions. SituationSolutionI'm just…
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Enable Two-Step Verification
For better account security, set up two-step verification (2SV). If you haven't gotten the scoop on how 2SV works, read What is two-step verification? before you continue.…
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Check My inCloud Server Hosting Account Activity
Check your account activity and make sure there's nothing suspicious. You can see the devices and browsers used to sign in to your account, and…
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Reset My inCloud Server Hosting Password
If you forgot your inCloud Server Hosting account password, you can reset it. Go to our Reset Password page.Enter your Username or your Customer #.Complete the Security challenge, and then click Submit.…
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Change My inCloud Server Hosting Account Password
You can change your inCloud Server Hosting account password after you log in to your account. Go to your inCloud Server Hosting Login & PIN page. You…
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