Set Up My Workspace Email Domain with Microsoft 365

When you set up Microsoft 365 from inCloud Server Hosting on a domain that already uses Workspace Email, you need to switch your account from Workspace Email to Microsoft 365.

Don’t have Microsoft 365? Compare plans here.

Create your email account

1. Sign in to your Email & Office Dashboard (use your inCloud Server Hosting username and password).
2. Select Manage next to the account you want to use.
3. Select your domain and Continue.
4. If there’s already an email account for this domain, you’ll receive an Existing Email notice. Select Continue to create a new Microsoft 365 email and switch accounts.
5. Complete the Create New Email Account form. Note: To share contacts and files with another domain, both domains must have Microsoft 365 accounts.
6. Select Create.
7. You’ll get a message that your password is being updated. Select Continue. It takes a few minutes for your account to be set up.

Switch your domain’s email service

Next, you’ll need to activate your account and switch to Microsoft 365.

1. Look for an email from inCloud Server Hosting inviting you to Please activate your Microsoft 365 account. Select Get Started.
2. In the Email & Office Dashboard, you’ll see a banner informing you that your new email account can’t receive mail yet. Select Let’s fix this.
3. On the Ready to Switch page, select Yes, Switch Now to confirm.

Related step

• If you’re still having trouble with Outlook, try these steps for clearing the Windows Credential Manager.

More info

• Add my Microsoft 365 email to Outlook 2016 (Windows)
• Add my Microsoft 365 email to Mail (Mac)